Services for subscribers include
- Access to technical support
- Monthly institutional usage reports
- Tools to manage your account
- Detailed help
- Downloadable MARC21 records
- Downloadable KBART files
Help with using the site
Access Site Help from the toolbar at the top of every page, or check the FAQs. If you can’t find the answer you need, please contact us.
Managing your account
To view your account details and subscription information, view or change your account preferences, or to see your institutional usage reports, please visit subscriberservices.sams.oup.com.
In April 2014 we launched our new usage portal to provide institutional customers with COUNTER 4-compliant usage reporting. The COUNTER 4 code of practice provides an international, extendible Code of Practice for e-Resources that allows the usage of online information, products, and services to be measured in a credible, consistent, and compatible way using vendor-generated data. COUNTER reports are released on a monthly basis and are available for Online resources and Journals.
For more information and to access your reports please visit our usage pages.
Resources for Librarians
Oxford offers a variety of tools to help you promote your subscriptions to the Oxford Research Encyclopedias and get the most out of these resources.
- Onsite and remote training options
- Online tutorials and user guides
- Promotional tools including customizable email templates, logos, posters, and more
To request any of the promotional tools, or to offer suggestions about other ways we can help support your library, please email us at email@example.com.
For all other inquiries, including technical support, please contact us:
North and South America:
Customer Support -- Online Subscription
Outside of North and South America: